Last Updated: September 2026

1. Overview

At Premium Electron Limited LLC, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the terms and conditions for returns, refunds, and exchanges.

By making a purchase from us, you agree to the terms outlined in this policy.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of the original purchase date
• The item must be unused, unopened, and in its original packaging
• The item must be in the same condition as when you received it
• A valid proof of purchase (receipt or order confirmation) must be provided

3. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Items damaged due to misuse, neglect, or improper handling
• Custom or special-order items
• Clearance or final sale items (unless defective)
• Personal care items and hygiene products (for health and safety reasons)
• Software, video games, and media with broken seals

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact us at info@premiumelectron.com or call (832) 428-3832 to request a return authorization
2. Provide your order number, item details, and reason for return
3. We will provide you with return instructions and the return address
4. Pack the item securely in its original packaging
5. Ship the item to the address provided

Important: You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5–10 business days and applied to your original payment method.

Please Note:

• Refunds may take additional time to appear in your account depending on your bank or credit card issuer
• Original shipping charges are non-refundable unless the return is due to our error
• A restocking fee may apply to certain returns (you will be notified at the time of return request)

6. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us first. Exchanges are subject to product availability. If the replacement item is not available, we will process a refund instead.

7. Damaged or Defective Items

We take great care in packaging and shipping your orders. However, if you receive a damaged, defective, or incorrect item, please contact us immediately at:

Email: info@premiumelectron.com
Phone: (832) 428-3832

We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect to help us resolve the issue quickly.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled and will be subject to our standard return policy.

9. In-Store Returns

If you made your purchase in person at our Houston location, you may return eligible items directly to our store with your receipt. Please refer to our return eligibility criteria above.

Store Address:
12800 Briar Forest Drive Unit 124
Houston, Texas 77077

10. Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us:

Premium Electron Limited LLC
12800 Briar Forest Drive Unit 124
Houston, Texas 77077
Phone: (832) 428-3832
Email: info@premiumelectron.com